This Privacy Policy describes how Oursouq Services (“Company,” “we,” “our,” or “us”) collects, uses, processes, and protects personal information when you access or use our website and services.
This policy is designed to comply with applicable data protection regulations including UAE Personal Data Protection Law (PDPL) and industry standards required by advertising platforms and payment processors.
1. Company Information
Business Name: Oursouq Services
Business Activity: UPS Sales, Rental, Repair, Maintenance, Spare Parts & Technical Services
Location: Dubai, United Arab Emirates
Email: admin@oursouq.com
Phone: +971 42 527 171
2. Information We Collect
2.1 Information You Provide
We may collect personal data when you:
– Submit inquiry or service forms
– Request quotations or technical support
– Place orders or service bookings
– Contact us via email, phone, or WhatsApp
Collected information may include:
Full name
Company name
Email address
Phone number
Billing and service address
Order or service details
Payment-related information (processed securely via third-party gateways)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Device and browser information
Website usage data
Cookies and tracking identifiers
Referral source and interaction behavior
3. Legal Basis for Processing
We process personal data based on:
Customer consent
Performance of contractual obligations
Legitimate business interests
Compliance with legal and regulatory requirements
4. How We Use Your Information
Your information may be used to:
Provide requested products and services
Process transactions and service requests
Deliver invoices, quotations, and confirmations
Provide customer support
Improve website functionality and service quality
Detect fraud or unauthorized activities
Comply with legal obligations
Conduct marketing communications (only where permitted)
5. Payments & Financial Data
Payments made through our website are processed by secure third-party payment gateway providers.
We do not store full credit/debit card details on our servers.
Payment information is encrypted and handled according to PCI-DSS security standards by the payment provider.
6. Cookies & Advertising Technologies
We use cookies and tracking technologies including analytics and advertising tools such as:
Google Analytics
Google Ads conversion tracking
Remarketing pixels
These technologies help us:
Measure advertising effectiveness
Improve user experience
Deliver relevant advertisements
You may disable cookies through your browser settings at any time.
7. Information Sharing
We may share personal data only when necessary with:
Payment gateway providers
Delivery and logistics partners
Authorized service technicians
Website hosting and IT service providers
Advertising and analytics platforms
Government or regulatory authorities when legally required
We do not sell personal information to third parties.
8. Data Retention
Personal data is retained only for as long as necessary to:
Fulfill business and contractual obligations
Maintain financial and legal records
Resolve disputes and enforce agreements
9. Data Security
We implement commercially reasonable safeguards including:
SSL encryption
Secure hosting environments
Access control restrictions
Regular monitoring and security practices
While we take strong precautions, no online system can guarantee absolute security.
10. Your Rights
Subject to applicable laws, you may request to:
Access your personal data
Correct inaccurate information
Request deletion of data
Withdraw consent for marketing communications
Requests can be submitted using the contact information below.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party platforms.
12. Children’s Data
Our services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal data from minors.
13. International Data Transfers
Your information may be processed or stored on servers located outside the UAE through trusted service providers. Appropriate safeguards are implemented to protect your data.
14. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
15. Contact Information
For privacy or data protection inquiries:
Oursouq Services
Dubai, United Arab Emirates
Email: admin@oursouqservices.com
Phone: +971 42 527 171
